How can we help?

Chilling is a streaming platform built for horror fans. Our library includes horror movies, independent and classic films, original and exclusive content, audiobooks, narrated horror stories, true crime, and more.

Chilling is available across:

• Web
• iPhone and iPad through the iOS App Store
• Android phones and tablets through Google Play
• Amazon Fire TV
• Roku
• Samsung Smart TVs

You can use the same Chilling account across supported devices.

You can create a Chilling account and subscribe through our website or supported mobile apps. Once your subscription is active, sign in with the same account on your other supported devices.

Chilling offers two subscription options:

Monthly: $5.99 per month

Annual: $49.99 per year

Pricing may vary in some app stores, regions, or due to applicable taxes.

Chilling focuses entirely on horror and dark entertainment, including independent and classic horror films, supernatural horror, psychological thrillers, creature features, slashers, true crime, audiobooks, narrated fiction, short films, and exclusive releases.

New content is added regularly.

Availability of Chilling, individual apps, subscription options, and specific titles may vary depending on your country or region.

How you cancel depends on where you originally subscribed.

If you subscribed directly through the Chilling website, manage your subscription through your Chilling account.

If you subscribed through the Apple App Store, your subscription must be managed through your Apple subscription settings.

If you subscribed through Google Play, your subscription must be managed through your Google Play subscription settings.

Deleting the Chilling app does not automatically cancel an active subscription.

First, confirm where the subscription was originally purchased and verify that the subscription shows as cancelled with that billing provider.

If you still see a Chilling charge after cancellation, contact support and include:

• The email address associated with your Chilling account
• The date and amount of the charge
• The billing method or app store used
• The last four digits of the card, if applicable
• Any Apple, Google Play, or other transaction/order number associated with the charge

For your security, never send your full credit or debit card number.

Your billing email and Chilling account email may be different, particularly if you subscribed through an app store.

Contact Chilling Support with the charge date, amount, billing method, last four digits of the card if applicable, and any app-store order or transaction number. This information can help us identify the subscription.

Make sure you are signed into Chilling using the same account associated with your original subscription.

If your app provides a Restore Purchases option, use it and then restart the app.

If your subscription is still not recognized, contact support with your Chilling account email and the Apple or Google Play transaction or order information so we can investigate.

Yes. Sign into Chilling using the same account credentials on your supported devices. Your subscription is associated with your Chilling account, so you should not need to purchase a separate subscription for each device.

Chilling is available on Amazon Fire TV, Roku, and supported Samsung Smart TVs.

Download the Chilling app from your device’s app store and sign in or follow the activation instructions displayed on your television.

Use the same Chilling account associated with your active subscription.

No. If you already have an active Chilling subscription, use the same Chilling account when accessing Chilling on a supported television device.

First, confirm that your subscription is active and that you are signing in with the correct Chilling account.

Then try:

1. Completely closing and reopening the Chilling app.
2. Signing out and signing back in.
3. Restarting your Roku, Fire TV, or Samsung TV.
4. Confirming that the Chilling app and your television software are up to date.

If the issue continues, contact support with your TV/device model, the email address associated with your Chilling account, and a description of what you see on screen.

Try closing and reopening Chilling, restarting your device, and confirming that you have a stable internet connection.

You can also try signing out and back into your account.

If a specific title still will not play, contact support and include:

• The title you are trying to watch or listen to
• Your device
• Whether you are using the website or an app
• Any error message you receive

This helps us determine whether the problem is related to the title, your account, or the application.

Loading speeds can be affected by your internet connection, device, application version, or temporary service conditions.

Make sure you are running the latest version of the Chilling app and try restarting both the app and your device.

If unusually long loading times continue, contact support with your device model, operating system, and approximate loading time.

Occasionally, a newly published title may appear in the Chilling catalog before it has fully propagated across every device and application.

If a newly released title is visible but temporarily unavailable for playback, try again after a short period. If the problem continues, please report the title and device to Chilling Support.

Content availability can occasionally vary temporarily while updates are being distributed across Chilling’s different apps and devices.

Make sure your app is up to date. If a title continues to appear on one Chilling platform but not another, contact support and tell us which title and devices are affected.

Chilling’s audio library includes audiobooks, narrated horror, short stories, true crime, and other audio programming.

Audio content is available through the Chilling website and supported mobile applications.

Providing the following information helps us resolve issues much faster:

• Your Chilling account email
• The device you are using
• The Chilling app version, if available
• Your operating system or TV model
• The title affected, if applicable
• A description of what happened
• Any error message displayed
• A screenshot, when possible

For billing problems, also include the transaction date, amount, billing provider, and relevant order or transaction number. Never send your full credit or debit card number.

For most playback or application issues, try these steps first:

1. Close and reopen Chilling.
2. Confirm your internet connection is working.
3. Sign out and sign back in.
4. Restart your device.
5. Make sure the Chilling app is updated to the latest available version.

If the issue continues, contact Chilling Support with your device and account information so we can investigate.